Sales Policy – PARGLASN
EFFECTIVE DATE: MARCH 5, 2025
At PARGLASN, we are dedicated to providing the highest quality sports equipment and ensuring a smooth and enjoyable shopping experience. This Sales Policy outlines the terms and conditions that apply when you purchase products from our website or store. By shopping at https://parglasn.com, you agree to the terms outlined in this policy.
1. PRODUCT AVAILABILITY
We strive to maintain accurate inventory on our website and in-store. However, due to high demand or unforeseen supply chain issues, certain products may become temporarily unavailable or out of stock. If a product is out of stock after an order has been placed, we will notify you promptly and offer one of the following options:
✔ Backorder: If the item is expected to be restocked, we will place your order on backorder and ship it once available.
✔ Substitute: If the item is permanently discontinued or unavailable, we will suggest a similar product for you to consider.
✔ Refund: If the product is no longer available, we will issue a full refund to your original payment method.
2. ORDER PROCESSING AND PAYMENT
✔ Order Confirmation: After placing an order, you will receive an order confirmation email, acknowledging that we have received your order. This email is not an acceptance of your order, but rather a confirmation that it has been received. An acceptance email will be sent once your order is processed.
✔ Payment Methods: We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment systems. Payment is processed at the time of purchase.
✔ Pricing: All prices are listed in U.S. dollars and may be subject to taxes depending on your location. Prices are subject to change without notice, but the price at the time of purchase is the final price you will pay.
✔ Payment Authorization: We may authorize your payment at the time of your order, but we will only charge your account once the order is confirmed and processed for shipment. If payment is declined or unsuccessful, your order will not be processed.
3. SHIPPING AND DELIVERY
✔ Shipping Methods and Costs: We offer multiple shipping methods based on your location. Shipping costs will be calculated at checkout, and the available options will depend on your delivery address.
✔ Processing Time: Orders are typically processed within 1-2 business days. During peak periods, such as holidays, processing times may be slightly longer.
✔ Shipping Time: After your order is processed, delivery times will depend on the shipping method selected. We offer standard and expedited shipping options.
✔ International Shipping: We do offer international shipping to select countries. International shipping fees and delivery times vary depending on the destination. Customs duties and taxes may also apply and are the responsibility of the customer.
✔ Shipping Delays: While we strive to ensure timely delivery, we cannot be held responsible for delays caused by external factors such as weather conditions, natural disasters, or shipping carrier delays.
4. ORDER CANCELLATION
✔ Cancellation Window: You may cancel your order within 24 hours of purchase for a full refund.
✔ After 24 Hours: Orders that are processed and ready for shipment may not be canceled and may be subject to a restocking fee.
✔ Custom Orders: Custom or personalized items cannot be canceled once the production process has started.
To request an order cancellation, please email [email protected] with the subject line “Order Cancellation Request”.
5. RETURNS AND EXCHANGES
✔ Return Eligibility: If you are not satisfied with your purchase, we accept returns within 30 days of receiving the product, provided the item is unused, in its original condition, and in the original packaging. For more details, please see our Return and Exchange Policy.
✔ Exchanges: If you wish to exchange an item for a different size, color, or product, you must initiate the exchange within 30 days of receiving the order. Please refer to our Return and Exchange Policy for more information.
6. DAMAGED OR DEFECTIVE ITEMS
If you receive a defective or damaged product, please contact us immediately. We will either send a replacement item or provide a full refund, including covering the return shipping costs for defective or incorrect items.
✔ Timeframe: Please report damaged or defective items within 48 hours of delivery to ensure prompt resolution.
✔ Inspection: We will inspect the returned item and, upon approval, send a replacement or issue a refund.
7. PRICE MATCHING POLICY
We strive to offer competitive prices on all of our products. If you find an identical product at a lower price from an authorized retailer, we will consider a price match request on a case-by-case basis. For price matching inquiries, please contact our customer service team at [email protected].
8. TAXES AND DUTIES
✔ Sales Tax: Applicable sales tax will be added to your total during checkout, depending on your location.
✔ Customs Duties and Taxes: For international orders, customs duties and taxes are the responsibility of the customer. These fees are not included in the shipping cost and will be collected by the local authorities.
9. CUSTOMER SERVICE AND SUPPORT
If you have any questions regarding your order, shipping, returns, or any other inquiries, please feel free to contact us:
📍 Address: 636 Cox St, Indianola, Mississippi, MS
📞 Phone: (662) 303-7097
📧 Email: [email protected]
🌎 Website: https://parglasn.com
10. CHANGES TO THIS SALES POLICY
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our sales practices.