Refund and Returns Policy
Effective Date: January 8, 2025
At Parglasn, customer satisfaction is our top priority. This Refund and Returns Policy outlines the conditions under which refunds, returns, and exchanges are processed.
1. Eligibility for Returns
We accept returns for most items purchased through parglasn.com within 30 days of delivery. To be eligible:
- The item must be unused and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are exempt from returns, including:
- Gift cards
- Clearance items marked “final sale”
- Personalized or customized products
- Perishable goods
3. Return Process
To initiate a return, follow these steps:
- Contact us at info@parglasn.com with your order details.
- Once approved, ship the item to:
Parglasn Returns
636 Cox St, Indianola, Mississippi (MS)
4. Refunds
Refunds are processed within 7-10 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method. Shipping fees are non-refundable.
5. Exchanges
If you wish to exchange an item, follow the return process and indicate the desired replacement. Additional shipping charges may apply.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@parglasn.com with photos of the damage. We will provide a replacement or full refund at no additional cost.
7. Canceling Orders
Orders can be canceled within 24 hours of purchase. After this window, cancellations may not be possible if the item has already shipped.
8. Late or Missing Refunds
If you haven’t received a refund after the processing time:
- Check with your bank or credit card company for pending transactions.
- Contact us if the issue persists.
9. Contact Us
For questions or assistance with returns or refunds, reach out to us:
- Street: 636 Cox St, Indianola, Mississippi (MS)
- Phone Number: (662) 303-7097
- Email: info@parglasn.com
- Website: parglasn.com